Save an average of 10 to 35% of outsourced language services costs. Guaranteed!

• Driven by service

• Enabled by technology

• Committed to our clients

We speak your language, and 100 others as well

Our professional translators are native speakers in the target language, bringing additional competency and accuracy to the translation project. While we have completed projects in a great many languages, we do most of our document translation work in the 52 languages, thus adding additional focus, expertise and value to our clients as a trusted language partner. We offer OPI services in over 140 North American, Asian, European, Middle Eastern and African languages. 

Defined vertical markets

Avalon Language Services concentrates on servicing businesses in a limited number of vertical markets. We believe that industry specialization enables us to attract new clients because of the added value we bring through industry expertise. This ongoing development of industry-specific familiarity allows Avalon Language Services to offer more customized and relevant in-language solutions to our clients. 

The vertical markets we serve for document translations are highly technical in nature and include complex or scientific processes such as chemical manufacturers, biotechnology and similar heavy industry firms, but also include the insurance, financial services, telecommunications, utilities and healthcare services. In addition to these vertical markets, new dot.com companies, ISPs and ASPs outside our traditional targeted markets have large customer Spanish speaking bases that have resulted in great demand for our in-language OPI service solutions.

Cost effective services and measurable quality

Avalon Language Services offers clients lower overall language support costs due to economies of scale in sharing the cost of new technology among a larger base of users and higher capacity utilization rates. This holds true for both document translation as well as OPI teleservices. We invoice document translations based on source language word count, not by the page or target language word count, since most target languages require 20-30% more words than English. In addition to being simply the most accurate and transparent method to value our work, it also adds significant value as a major differentiator of our services.

Quick access

Accessibility to Avalon OPI call center agents, measured in the percentage of calls entering the telephone switch platform that are handled within a prescribed number of seconds, is a primary driver for clients requiring the our services. This key performance metric or service level, as a direct effect on driving price. Other OPI providers may answer the phone very quickly but then place your call into a queue for 1-2 minutes or more, BILLING you for this hold time. We answer the phone quickly, with a live OPI operator-no long hold queue.

Avalon offers accessibility consistent with the highest industry standards, at a substantially lower per minute price, starting at less than $1.00 per talk minute. And there are NO LONG-TERM CONTRACTS or MONTHLY MINIMUM BILLING. We simply have a hard time justifying charging clients for work we did not do! 

Our technology

Avalon Language Services and its partners continue to make substantial investments in technology to maintain its competitive advantage within the language services and CRM industries. We are positioned as an industry leader by implementing innovative language services and CRM technologies that lower effective cost per contact and improve the sales and customer service cost profiles of our client firms. Avalon believes significant investments in information and communications technologies, coupled with integrated CRM services and collaborative web browsing are essential differentiators among language services companies that will continue to drive more customers to outsource their in-language support needs to Avalon.

At Avalon, we believe the integrated service model that combines in-language call handling within a technology-driven CRM environment is superior to current service offerings among the single sector competitors within the contact center and language services industries. To illustrate, when a client’s customer requests an interaction by placing an inbound toll-free telephone call, sending an email or initiating an online call back or text chat via web-enabled application, it is handled in-language by an Avalon interpreter who is also a trained Company customer service representative (CSR). This enables Avalon Language Services as the outsource partner to effectively manage all client customer interactions in-language across the all communications channels.

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Last modified: 10/22/07